Frequency of access to hot lines by dependence
Maximum informative text
Introduction
Gambling hotlines remain a key element of Australia's national responsible gambling system. These services provide players and their loved ones with round-the-clock help - advice from psychologists, self-restraint recommendations and information on treatment programs. The statistics of appeals make it possible to assess the level of population involvement and the effectiveness of preventive measures.
Total number of cases
In 2025, the addiction hotlines received about 95-105 thousand calls and online applications.
Compared to 2024, an increase of about 6% is recorded, which indicates increased attention to the problem and an increase in player awareness.
Of the total number of calls, approximately 72% came from the players themselves, and 28% from relatives or partners.
Circulation channels
1. Phone calls: about 60% of all cases, still the main channel.
2. Online chat and instant messengers: 30%, growing popularity among young people.
3. Email and applications through the site: 10%, more often used for long-term consultation.
Time dynamics
The highest frequency of calls occurs in the evening hours (18: 00-23: 00).
The peak load is observed on Monday and Sunday, which is associated with the end of the weekend gaming sessions.
The average consultation time rose to 22 minutes, 3 minutes more than in 2024.
Profile of players seeking help more often
Men 25-39 years old make up more than 55% of all calls.
Women make up 32%, more often they call not for themselves, but for the sake of consulting about relatives.
About 40% of players who turn to hotlines use online casinos, the rest are associated with betting and slot machines in offline halls.
Main reasons for requests
Loss of control over betting frequency (45%).
Financial difficulties and debts (27%).
Problems in the family and at work due to gambling (18%).
Desire to connect self-exclusion or set limits (10%).
Conclusion
In 2025, the frequency of calls to gaming addiction hotlines in Australia increased. The increase in calls and online consultations confirms that more players are aware of the risks and looking for support. The growth in digital channels (chats, instant messengers) is especially noticeable, which reflects the general trend towards digitalization of assistance.
Introduction
Gambling hotlines remain a key element of Australia's national responsible gambling system. These services provide players and their loved ones with round-the-clock help - advice from psychologists, self-restraint recommendations and information on treatment programs. The statistics of appeals make it possible to assess the level of population involvement and the effectiveness of preventive measures.
Total number of cases
In 2025, the addiction hotlines received about 95-105 thousand calls and online applications.
Compared to 2024, an increase of about 6% is recorded, which indicates increased attention to the problem and an increase in player awareness.
Of the total number of calls, approximately 72% came from the players themselves, and 28% from relatives or partners.
Circulation channels
1. Phone calls: about 60% of all cases, still the main channel.
2. Online chat and instant messengers: 30%, growing popularity among young people.
3. Email and applications through the site: 10%, more often used for long-term consultation.
Time dynamics
The highest frequency of calls occurs in the evening hours (18: 00-23: 00).
The peak load is observed on Monday and Sunday, which is associated with the end of the weekend gaming sessions.
The average consultation time rose to 22 minutes, 3 minutes more than in 2024.
Profile of players seeking help more often
Men 25-39 years old make up more than 55% of all calls.
Women make up 32%, more often they call not for themselves, but for the sake of consulting about relatives.
About 40% of players who turn to hotlines use online casinos, the rest are associated with betting and slot machines in offline halls.
Main reasons for requests
Loss of control over betting frequency (45%).
Financial difficulties and debts (27%).
Problems in the family and at work due to gambling (18%).
Desire to connect self-exclusion or set limits (10%).
Conclusion
In 2025, the frequency of calls to gaming addiction hotlines in Australia increased. The increase in calls and online consultations confirms that more players are aware of the risks and looking for support. The growth in digital channels (chats, instant messengers) is especially noticeable, which reflects the general trend towards digitalization of assistance.
