ACMA Complaint Statistics by Casino Type

Introduction

The Australian Communications and Media Service (ACMA) actively regulates the online gambling market, recording user complaints and taking action against violators. Analysis of this data reveals which types of casinos are most often criticized and which problems cause the greatest discontent among players.

The main types of casinos featured in the complaints

1. Offshore casinos

The largest share of complaints is related specifically to offshore platforms.
Problems: blocking accounts, delay or refusal of payments, hidden conditions of bonuses.
An additional factor is the lack of protection for players, since offshore licenses are not directly controlled by ACMA.

2. Unlicensed casinos

The ACMA records a significant flood of complaints about illegal sites without licenses.
Typical violations: aggressive marketing, work with minors, inability to withdraw funds.
These sites are often blocked by domain, but new mirrors appear.

3. Licensed on-premises casinos

There are fewer complaints, but they still exist.
The main problems: technical failures, limitation on bonuses, errors in transactions.
Important: ACMA responds to such complaints faster, since the operators are in the jurisdiction of AU.

Player complaint categories

1. Financial issues - refusal to pay, long transactions, hidden fees.
2. Bonus policy - unreliable advertising of shares, impossible conditions of the vager.
3. Technical failures - website freezes, errors when loading games.
4. Deception and fraud - fake licenses, RTP manipulation.
5. Responsible play is ignoring requests for self-exclusion or limits.

Trends by Complaints in 2025

An increase in complaints about offshore sites, especially those operating without PayID and with restrictions on withdrawal.
A decrease in the number of claims against local casinos, which indicates stricter internal controls.
Emphasis on transparency of bonus conditions: players have become more attentive to details and faster to record violations.

Conclusion

ACMA statistics reflect the general state of the market: offshore and unlicensed casinos remain the main sources of complaints, while local licensed sites show an increase in confidence. For operators in AU, the conclusion is obvious: the higher the transparency, reliability and compliance with regulations, the lower the risk of getting into the ACMA statistics on complaints.